FAQs

What does your warranty cover?

All Nelson-Rigg products are made to the highest standards of quality and finish, providing unequalled strength, durability, and function. Our accessories are warranted to be free from defects in materials or workmanship during the specified warranty period and applies only to the original purchaser of the product with copy of original sales receipt. This warranty applies only when the product is used for the purpose intended, under normal conditions, and does not apply to damages caused by improper use, accidents, normal wear and tear or natural breakdown of the materials caused from natural elements. Sender is responsible for all inbound shipping charges on any item sent to us for warranty, exchange or return.

What is your exchange & return policy?

Returns and exchanges must be made within 30 days of purchase. Any item to be considered for return or exchange must be in original packing, never used and 100% resalable. All accessories (straps, buckles, rain covers, etc) must also accompany the product. Any return must be pre-authorized by Nelson-Rigg by contacting Customer Service and receiving a Returns Authorization number that must appear on the outside of the box. Items sent without a return authorization number can be refused and sent back at the senders expense. Approved refunds are only issued if item was bought directly from Nelson-Rigg USA and meets the guidelines stated above. A 10% restocking fee per item will be applied on all returned items. You are responsible for all inbound shipping charges on any item sent to us for exchange or return. Approved replacements will be shipped back via Ground free of charge within the USA.  DUE TO COVID-19 WE ARE UNABLE TO ACCEPT RETURNS ON ANY CLOTHING ITEMS.

Where can I get the mounting instructions for your products?

Instructions for our Luggage is located on the product page under the Installation tab, next to Description.  The instruction sheet is a PDF file that will be printable.  If applicable, an installation video may be available within this tab.   If you still have questions, send an email at marketing@linkint.com.au

May I order one size jacket and different size pants of your rain suits?

Unfortunately, we cannot sell the jackets and pants separately.    

What is your best motorcycle cover?

Our Defender Extreme motorcycle cover is our top of the line cover and features the most protective UltraMax® material, is 100% waterproof and is packed in a compression bag.  This cover comes with a Lifetime warranty against any manufacturer’s defects.  While all our other covers are excellent in quality and style, the Defender Extreme is designed to be an outdoor cover that protects your bike year round. 

How do I know which size cover is best for my motorcycle?

Go to our Covers page and towards the top click on “Motorcycle Cover Fitting Guide”.  Please note that these charts are to be used as a general guide only and correct sizing depends on many factors including various types and sizes of accessories installed on your bike.  If you are still not sure, please contact us via email us at marketing@linkint.com.au with your motorcycle year, make & model and we will provide our best recommended cover size for your bike. Please make sure to advise if you have any accessories, such as windshield, backrest, bags, etc.

I have a custom made motorcycle. How will I know which size cover is best?

Please email us at marketing@linkint.com.au with pictures of your motorcycle along with overall dimensions. We will reply with a recommendation of the best size for you. 

How do you recommend cleaning your motorcycle covers?

The safest way to clean our covers is to hand wash them with warm soapy water and a sponge. Let air dry completely, preferrably in direct sunlight. Never machine wash or tumble dry. Mild liquid detergent can also be used on tough stains.

What is the “Full-Nelson” Mounting system?

Universal mounting systems consist of 4 adjustable self-fastening straps to fit any back rest or sissy bars up to 30cm wide. For larger back rests or sissy bars, we offer extension straps. A picture is available by clicking on any Cruiser Luggage bag and it will be in the description box.